REFUND POLICY

Any purchases made in December 2022 will have extended return validity until 3rd of January 2023

CAN I CANCEL MY ORDER?

In accordance with the UK distance selling regulations you have the right to cancel your order within 14 days of receipt. To cancel your order you must let us know in writing within this 7 day period which starts from the day after you receive the order.

CAN I RETURN ALL OR SOME OF MY PURCHASED GOODS?

If something is not quite right you’ve got 14 days to send back your items for FREE for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging. Free promotional items received with another purchased item must also be returned.

 

HOW SHOULD I RETURN MY PURCHASED GOODS?

Goods should be returned in a re-saleable condition in original packaging and with all tags and labels still attached to the garment.

Royal Mail Returns Label 

If you wish to return an item you purchased online to our warehouse, we’ve made it easy with Royal Mail 

Simply complete the returns slip that’s provided in the parcel we delivered to you, then apply the Royal Mail label to the front of the parcel and drop off at your nearest Post Office.

If you didn’t receive a returns slip, you can include a written note with your name, order number and reason for return – check the email we sent you when we dispatched your order. You can also create a new trackable label through Royal Mail’s Online Returns Portal. 

Please keep your receipt for proof of postage, as your unwanted items are your responsibility until they reach our warehouse.

Your full refund will be processed within 3 to 5 working days from when you post your return. 

If Royal Mail does not accept your parcel due to size or weight restrictions, please contact our Customer Experience team for support.

WHERE SHOULD I RETURN THE PURCHASED GOODS?

Please send all returning goods to the following address:
PLCE Returns
Zabou House
Shelley Road
Preston
Lancashire
PR2 2ZH

WILL I RECEIVE A FULL REFUND AFTER RETURNING MY PURCHASED GOODS?

Providing the goods are sent back in the original condition and upon receipt of the returned item/s we will issue a full refund less the original/standard delivery charge.

CAN I EXCHANGE MY PURCHASED GOODS FOR A DIFFERENT COLOUR/SIZE/STYLE?

Unfortunately, we cannot offer exchanges for any of the returned goods. Upon receipt of the returned goods, we will issue a full refund less the original/standard delivery charge. Should you wish to have a different size/colour/style, please place a new order on our website.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

We will process the refund within 3 to 5 working days of us receiving the goods using the same payment method as was originally used to make the purchase. Please note that although the refund will be processed within 3 to 5 days, it can take longer than this for the funds to return to your account; this is due to bank processing times which can vary between banks.

I HAVE RECEIVED A WRONG ITEM, WHAT SHOULD I DO?

In the event that an item is despatched to you in error through no fault of your own you should contact us in writing or email within 7 days of receiving this item. We will then advise how to proceed with the return or organise a replacement item or refund.

I HAVE RECEIVED FAULTY GOODS, WHAT SHOULD I DO?

We take great care ensuring all our goods are of high quality but in the unlikely event that you do receive a faulty item you should contact us in writing or email within 7 days of the date of delivery. We will then advise how to return the item and offer the choice of a replacement or a full refund.

CAN I RETURN DISCOUNTED GOODS OR GOODS PURCHASED IN THE SALE?

Yes, the same standard returns policy applies to all goods purchased in the sale or at a discounted price, except where returns have been restricted.

CAN I RETURN PURCHASED GOODS IF I HAVE ONLY TRIED THE GOODS FOR FIT/STYLE PURPOSES?

You may wear the goods for fit and styling purposes only. Please ensure you do not leave any smell, fragrance or marks whilst trying the goods. As we will only accept returns of goods returned back to us in a re-sellable condition.

CAN I RETURN PURCHASED UNDERWEAR AND/OR SWIMWEAR?

Unfortunately, due to hygienic reasons, we do not accept refunds for underwear/swimwear.

WHEN WOULD MY RETURN BE REJECTED?

We cannot accept returns where the tags have been removed or where the items have been worn other than for the purpose of fitting. If goods are returned without the original.

I HAVE ORDERED AN INCORRECT SIZE / COLOUR / SIZE, CAN I AMEND MY ORDER?

We will try to accommodate any amendments required to the order as long as we have not yet despatched your order. If your order is already despatched then you will have to return the incorrect item for a refund and place a new order for the correct item.